RETURN-REFUND POLICY

At Tarin Blue, your satisfaction is our top priority. We know that sometimes products may not meet your expectations or could have unexpected issues. That’s why we’ve created a clear Return and Refund Policy to give you peace of mind while shopping with us.

Easy Returns Within 7 Days

If you're not fully happy with your purchase, you can return unworn clothing items within 7 days of delivery for a full refund—no questions, no hassle. Please ensure that the clothing is in its original condition, with the original tags and clear garment packaging with the SKU label. The first day of the return window starts the day tracking shows delivered status. For split package orders, the return window will start from the time of the final package delivery date and time. Your satisfaction is our priority.

No Exchanges

Please note that we do not accept exchanges of any kind. If you're not satisfied with the product, a return for a refund is your best option.

Return Request and Shipping

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and must be shipped back to us within 7 days of submission to qualify for a full refund.

Two Return Options Available:

  1. Self-Service Return (Online)
    • You can request a return directly through our website. Simply log in to your account, go to your order history, and select the item(s) you wish to return. Follow the prompts to submit your return request. Once submitted, you will receive a return authorization number and a prepaid return label to send the product back to us.
  2. Contact Us via Email
    • If you prefer personalized assistance or have any questions, you can also reach out to us by email at poomtarin@gmail.com. Our Customer Support Team will guide you through the return process and provide you with a return label if needed.

Orders Returned Without Meeting the Above Criteria

Orders returned without meeting the above criteria are subject to a 20% restocking fee, or we may decline the entire return.

Shipping and Handling Charges

Shipping and handling charges are non-refundable. Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.

Final Sale and Non-Returnable Categories

Please note that the following items are final sale and non-returnable:

  • Swimwear
  • Jewelry
  • Lounge & Intimates
  • Intimates/Lingerie

Simple Return Process

Returning an item is simple. You can either initiate a return online by logging into your account or contact our Customer Support Team by emailing poomtarin@gmail.com. We will assist you through the process and ensure that the return is handled smoothly.

Quality Assurance

We take great pride in the quality of our products, but we understand that issues can sometimes occur. If you notice any manufacturing defects or damage caused during shipping, please contact us within 24 to 48 hours of receiving your order.

Our team will collaborate with you to determine the best solution and ensure your concerns are handled quickly.

Swift Refund Processing

After our Tarin Blue finance team receives and confirms your return, we will quickly initiate the refund process. You can expect the refund to be completed within 5 business days from the date we receive the item at our warehouse. Please allow 5 - 7 business days from the day we receive the returned package to process the return.

Tarin Blue will email you after the return has been processed to confirm what has been done.

No Restocking Fees

We do not charge any restocking fees for returned items that meet the return criteria. Your satisfaction is our priority, and we aim to make the return process as simple as possible for you.

Order Modifications and Cancellations

We recognize that things can change, which is why we provide a 24-hour window for order adjustments or cancellations. Just contact us, and if your order hasn't been processed yet, we'll gladly assist you with your request.

Dedicated Customer Support

Our friendly Customer Service Team is ready to help you with anything you need. Whether you have questions about returns, need help with an exchange, or want to check on your order, feel free to reach out to us via email.

Email: poomtarin@gmail.com
Phone: (+66) 834-792-058
Operating Hours: Monday - Sunday | 10:00 - 18:00 (ICT)

At Tarin Blue, we are dedicated to offering you outstanding products and service. Your satisfaction is our highest priority, and we’re here to ensure you have a great shopping experience with us.

Shop with peace of mind, knowing that we're here to support you throughout the entire process.