Returns & Refund Policy

At Tarinblue, we stand behind the quality of our chairs. We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.


1. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or if you received the wrong product, please contact us immediately at poomtarin@gmail.com.
  • Resolution: We will provide a replacement or a full refund at no additional cost to you.
  • Return Shipping: We will cover all return shipping costs for defective or incorrect items.
2. General Returns (Buyer’s Remorse)
If you wish to return an item for non-quality related reasons (e.g., you changed your mind), the following conditions apply:
  • Condition: The item must be in "New" condition, unused, in its original packaging, and include all parts, accessories, and documentation.
  • Restocking Fee: A 10% restocking fee will be deducted from your total refund amount.
  • Return Shipping: Customers are responsible for the return shipping costs for non-defective items.
  • Non-Refundable: Any fees paid for expedited or fast shipping are non-refundable.
3. Return & Refund Process
  1. Request a Return: Email us at poomtarin@gmail.com with your order number and reason for return.
  2. Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  3. Refund Issuance: Approved refunds are processed within 5 business days and credited back to your original payment method.
4. Exchanges
To request an exchange, please email poomtarin@gmail.com with your order details. Our team will guide you through the process based on current stock availability.


5. Order Cancellation
  • You may request a cancellation within 2 hoursof placing your order. Beyond this window, the fulfillment process begins, and the order can no longer be canceled.
Contact Information
  • Email:poomtarin@gmail.com
  • Phone: +66 83 479 2058
  • Support Hours: Monday – Sunday | 10:00 AM – 6:00 PM (ICT)